Windows have been stuck on my laptop since I got it. And I don't get the system

[xedvin]

Windows have been stuck on my laptop since I got it. And I don't get the system. Are there any known issues have solved? How to fix it? There are freezes at any time in any cases whatever you do.

[BeemerBiker]

Check to see if there is a hardware problem.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

If the component is not tested then possibly it is in the updated version of UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

This can be installed from a USB flash drive if necessary.

If no failure then windows drivers or file corruption could be the problem.

Let me know what you find out.

[xedvin]

Hi! I check it using your advice. Everything seems fine. All components have passed the test.

[BeemerBiker]

Random freezes are difficult to diagnose and AFAIK you cannot make a warranty claim unless the UEFi shows a problem and the problem is due to a defect in manufacturing.

 Check the event viewer logs in both applications and system for errors or anything unusual.  Look in the device manager for error indications:  red or yellow ! icon

HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

If the errors go away after doing a cloud recovery the problem was windows updates.