Windows help and support keeps popping up on my system (windows 8)

[hannexkenny]

2

[Jeet_singh]

Hi @hannexkenny,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the help and support keeps popping up on your system. Don't worry as I have  as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you tried to run a complete scan on your PC?

First you may try to perform a clean boot to verify if any of the services or startup items is causing this issue. To perform a clean boot we will have to run System Configuration Utility.

To perform clean boot, follow the steps:

1. Click Start, type msconfig in the Start Search box, and then press ENTER. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2. On the General tab, click Selective Startup.

3. Under Selective Startup, click to clear the Load Startup Items check box.

4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

5. Click Apply and OK.

6. When you are prompted, click Restart.

7. After the computer starts verify whether you are able to resolve the issue.

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:

http://support.microsoft.com/kb/929135

Also, see the section on how to return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”.

Step 2: You may also try Uninstalling and Re-installing the Acid program and check what happens.

For more information, you may refer the following link to uninstall a Program:

http://windows.microsoft.com/en-us/windows-vista/Uninstall-or-change-a-program

Hope this information is helpful.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.