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Windows install

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Hp stream stream laptop 14-cb1xx
Microsoft Windows 10 (64-bit)

I am trying to install windows 10 in my pc th rough usb but when i am selecting disk to be installed in, it says,

" windows cannot be installed in this disk. Setup does not support configuration  of or installation to disks connected through a usb or IEEE 1394 port"


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The Stream model laptops only have 32GB (or in rare cases, 64GB) drives -- so the drive showing on the screen is not the internal drive.  More likely, it is the USB stick you are using.  Also, the installer would show two drives: the USB stick and the internal drive -- and it is not showing the second.


Ordinarily, when a laptop no longer boots into Windows, this means that the boot records (known as the BCD) have become corrupted due to a failing drive and running diagnostics confirms this to be the case. Folks then replace the laptop drive, use the HP Cloud Recovery option and a 32GB USB stick to make recovery media, boot their laptop from that media and do a full restore.

With this PC, this is a much more difficult situation.

First, this PC does not actually have a laptop hard drive. Instead, it has a memory stick configured to work like a "disk drive" -- so, it has a stick of EMMC memory instead of an HDD. This is very small, usually 32GB, so it is too small to do any major Windows Updates since Windows takes up nearly all of the "drive".

Second, the SSD, unlike the SATA SSDs in other laptops, can not be replaced by the consumer. So, when it fills up, you can't replace it with a larger one. And when it fails, you can't replace it with a new one.

Thus, you can try running diagnostics to test the drive -- but if it fails, you will have to take this PC to a laptop repair facility to have them replace the SSD. You can not replace it yourself. ID the SSD has failed, you will not be able to install Windows to it.

To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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