Windows installation

[Skysdaddy91]

The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click “OK” to restart the computer, and then restart the installation. Every time I click ok it restarts and keeps saying the exact same thing and isn’t doing anything 

[Mr_RadhaTech]

Was you trying to do windows update?

[Skysdaddy91]

No my uncle bought this laptop from someone and we done a factory reset and when you try to reboot it just keeps showing this message not sure if it’s try to load Windows 7 or trying to load to Windows 10 that they put on the laptop 

[Mr_RadhaTech]

It could be corrupted Windows system files that caused the laptop to fail to boot during or after the reset. Since you were already trying to reset it, I assume there is no important data left on the laptop that you need to recover, correct?

If so, I recommend creating a Windows 10 bootable USB drive using another working Windows PC, then performing a clean installation of Windows 10 from that USB.

Follow the Windows 10 section of Microsoft’s guide here:

https://support.microsoft.com/en-us/windows/deployment/install-upgrade/create-installation-media-for...

(You don't have to pay or buy anything for this. You do not need a Windows product key to use the Windows 10 Media Creation Tool or to create a bootable USB. During setup, if Windows asks for a key, select “I don’t have a product key.”)