• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-14-2020 05:33 AM

HP Recommended
Product: HP 15 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hey HP community

 

My HDD crashed and confirmed irrecoverable.

 

I now have a replacement HDD.

 

How do I reinstall Windows?

 

Thanks

Joy

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2020 07:26 AM

HP Recommended

Hi:

 

You can make a bootable W10 installer using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If your notebook did not come with W10 but you upgraded it from an older operating system, when you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

If your notebook did come with W10, then W10 should not ask for a product key to be entered.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-14-2020 07:26 AM

HP Recommended

Hi:

 

You can make a bootable W10 installer using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If your notebook did not come with W10 but you upgraded it from an older operating system, when you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

If your notebook did come with W10, then W10 should not ask for a product key to be entered.

Was this reply helpful? Yes No

‎07-15-2020 06:57 AM

HP Recommended

Thanks, Paul.

 

I'll get on it.

Was this reply helpful? Yes No

‎07-15-2020 07:18 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.