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‎07-14-2020 05:33 AM

HP Recommended
Product: HP 15 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hey HP community

 

My HDD crashed and confirmed irrecoverable.

 

I now have a replacement HDD.

 

How do I reinstall Windows?

 

Thanks

Joy

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2020 07:26 AM

HP Recommended

Hi:

 

You can make a bootable W10 installer using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If your notebook did not come with W10 but you upgraded it from an older operating system, when you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

If your notebook did come with W10, then W10 should not ask for a product key to be entered.

View solution in original post

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3 REPLIES 3

‎07-14-2020 07:26 AM

HP Recommended

Hi:

 

You can make a bootable W10 installer using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If your notebook did not come with W10 but you upgraded it from an older operating system, when you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

If your notebook did come with W10, then W10 should not ask for a product key to be entered.

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‎07-15-2020 06:57 AM

HP Recommended

Thanks, Paul.

 

I'll get on it.

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‎07-15-2020 07:18 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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