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Message 1 of 2
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Windows issue black screen with a pointing arrow after window logon page.

HP Recommended
Microsoft Windows 10 (64-bit)

There was some automatic updates few weeks ago. Since then I am unable to login.


I tried safe boot and recovery options with no help as my recovery image are not found.


I do get to windows ligon screen, and after typing the password get stuck at black screen with pointing arrow. Please help.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

I am an HP Employee

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