Windows key not working in my hp victus laptop

[MeetChudasama]

My hp victus laptops window key is not working 

[Raj_05]

Hi @MeetChudasama,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the Windows key on your HP Victus 15 laptop isn't working, here are some troubleshooting steps you can try.

Check for Physical Issues:

• Ensure that there are no physical obstructions or debris under the key.
• Try pressing the key firmly or using a small tool to gently clean around the key.

Restart Your Laptop:

• Sometimes a simple restart can fix keyboard issues.

Check Keyboard Settings:

• Windows Settings:
  1. Go to Settings > Ease of Access > Keyboard.
  2. Ensure that Use the On-Screen Keyboard is turned off and that no accessibility features affecting keyboard behavior are enabled.

Update Keyboard Drivers:

• Device Manager:
  1. Right-click the Start button and select Device Manager.
  2. Expand the Keyboards section, right-click on your keyboard device, and select Update driver.
  3. Choose Search automatically for updated driver software.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for updates.

Perform a Hard Reset:

• Turn off your laptop, disconnect any external devices, and hold the power button for 15-20 seconds to discharge residual power. Then, restart the laptop.

Use Windows Troubleshooter:

• Keyboard Troubleshooter:
  1. Go to Settings > Update & Security > Troubleshoot.
  2. Click on Additional troubleshooters and select Keyboard.

[Raj_05]

Check for Software Conflicts:

• Some third-party software might interfere with the keyboard. Try booting into Safe Mode to see if the key works there.

Test with an External Keyboard:

• Connect an external keyboard to see if the Windows key works. This can help determine if the issue is with the laptop's keyboard or a system-wide issue.

Check BIOS Settings:

• Restart your laptop and enter BIOS/UEFI settings (usually by pressing F2, Esc, or Del during startup).
• Check if there are any settings related to the keyboard and ensure they are enabled.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support