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‎05-09-2020 09:13 PM

HP Recommended
Product: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I was on the Windows Insider Program and experienced a catastrophic failure of the operating system. I have had to reinstall Windows 10 with the result that I lost everything including the HP drivers. I have been trying get the screen resolution that I had before. Is there anywhere that I can find a set of the Pavilion 15 drivers that I can download and install?

6 REPLIES 6

‎05-09-2020 10:20 PM - edited ‎05-09-2020 10:20 PM

HP Recommended

@John2117 

 

There are many generations of HP Pavilion 15 Notebook PC with MANY different models/products. What is the model/product of your HP Pavilion 15 Notebook PC  ? Please use the following way to find out:

 

           https://support.hp.com/us-en/document/c00033108

 

Regards.

BH
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‎05-12-2020 03:09 PM - last edited on ‎05-12-2020 03:23 PM by Retired

HP Recommended

Sorry about that. The Serial No is [edit]and the Product No is J6L79PA#ABG.

 

Regards John

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‎05-12-2020 05:09 PM

HP Recommended

@John2117 

You really should not be running ANY Insider Release on a PC that you depend on for functionality.  While the Slow Ring is reasonably safe, it is still BETA code and has been known to crash PCs. 

 

The Fast Ring is an Alpha and you are ASKING for trouble using it.  I only use it on a Test PC that I do a full image backup of every week -- and I have had that PC crash three times in the last month due to faulty Insider releases.



I am a volunteer and I do not work for, nor represent, HP
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‎05-13-2020 09:11 PM

HP Recommended

I was experimenting with the RaspberryPi and IoT and it was a requirement Of Microsoft to be on the Insider program. That is at an end now and won't be joined again.  

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‎05-13-2020 09:14 PM

HP Recommended

I think something has gone wrong here as my problem is not resolved but it looks like I might have clicked the wrong icon. I am still looking for the correct drivers for my laptop.

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‎05-15-2020 04:33 PM

HP Recommended

I have now resolved the problem. Thank you

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