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‎08-22-2020 02:55 AM

HP Recommended
Product: Envy 15
Operating System: Microsoft Windows 8.1 (64-bit)

I did a factory reset on my old envy 15 and after the reset I now get a error on the windows activation "This product key doesn't work".

How can I resolve this issue?

3 REPLIES 3

‎08-22-2020 09:13 AM

HP Recommended

@Tonydc 

Need to know, in detail, HOW you did the factory reset.



I am a volunteer and I do not work for, nor represent, HP
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‎08-23-2020 03:56 AM

HP Recommended

Hi, during boot, I pressed F11, then from the menu selected Troubleshoot and from there selected Reset Your PC

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‎08-23-2020 08:12 AM

HP Recommended

@Tonydc 

OK, that SHOULD have worked without issue -- have no idea why it did not.

 

Unfortunately, HP does not provide OEM licenses to customers since the Windows comes preinstalled.

 

You could contact HP Customer Support but I'm not sure they can do anything for you.  There is nothing we can do for you from here.

 

HP International Support: http://welcome.hp.com/country/w1/en/support.html

HP Phone Support: https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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