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Locked

‎09-07-2023 01:15 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (9WF74AV)
Operating System: Microsoft Windows 11

After installing some kind of update via Windows Update, the computer now takes an awful long time to start and sends me to the windows recovery where I have some different options, none of which does anything at all. When trying to uninstall the latest feature and quality updates it simply says that "We ran into a problem and won't be able to uninstall the latest feature update of Windows. Try resetting your PC instead (Troubleshoot > Reset this PC)"

 

However, this option is not available to me. The only options that I have are:
* Start up Repair (Which only says "Start up Repair couldn't repair your PC)
* CMD 
* Uninstall updates (Doesn't work)
* UEFI Firmware Settings (Which prompts me to restart, doing seeminly nothing.)
* System restore 
* System Image recovery

 

I have also diagnosed the PC using the hp diagnostic tool by spamming F2 on startup. I have conducted both symptom and system tests, all of which have passed without failure.

 

Has anyone else experienced similar issues?

 

 

 

1 person had the same question
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