Windows not found

[IgnacioJ1]

I have a new HP laptop with W11 since 3 days ago.
Last night I tried to use a previous restore point.
Since then the computer boots up, tries to fix itself but there is no way. Windows is not working

[IgnacioJ1]

Sorry, Windows hasn't worked since using the restore point

[IgnacioJ1]

I just realized while watching a video on YouTube,

https://www.youtube.com/watch?v=GA0bvgymT-A

that I had only one partition, C:  and then I divided it and created two partitions C and D.

And when I requested the restore point I had only one partition C:.

The problem, how do I get W-11 to work?

Me acabo dar cuenta viendo un video en youtuve,

https://www.youtube.com/watch?v=GA0bvgymT-A

que yo tenia una sola partición, C:  y luego dividi y cree dos particiones C y D.

Y cuando solicité el punto de restauración tenía una sola partición C:.

El problema, ¿como hago para que me funcione W-11?

[Nal_NR]

Hi @IgnacioJ1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like you've encountered issues after trying to use a previous restore point on your HP laptop with Windows 11, especially after modifying partitions. Here’s how you can approach resolving the issue:

• Was the restore point created before or after you made changes to the partitions? Did you create the restore point on the C: drive or before the partition change?
• Did you use any third-party software to partition the drive, or did you use Windows Disk Management? Were there any errors or warnings during the partitioning process?
• Are there any specific error messages or codes displayed when Windows attempts to fix itself? If so, what are they?
• What happens when you try to boot into Windows? Does it reach the login screen, or does it fail earlier in the boot process?
  • Have you tried booting into Safe Mode? If yes, does Safe Mode work or show any errors?
  • Do you have a backup of your files? Did you create a recovery drive or have any recovery media before making changes to the partitions?

Let's try these steps.

Boot into Safe Mode:

• Access Safe Mode:
  1. Turn off your laptop.
  2. Turn it back on and immediately start pressing the F8 or Shift + F8 key repeatedly until you see the recovery options.
  3. Select Troubleshoot > Advanced options > Startup Settings > Restart.
  4. After the restart, choose Safe Mode from the options.

Use Windows Recovery Options:

Perform Startup Repair:

1. Boot from Windows installation media (USB or DVD) if available.
2. Select your language preferences and click Next.
3. Click Repair your computer.
4. Choose Troubleshoot > Advanced options > Startup Repair.

Use System Restore:

1. Boot from Windows installation media.
2. Select Repair your computer.
3. Choose Troubleshoot > Advanced options > System Restore.
4. Follow the prompts to restore your system to a previous state.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @IgnacioJ1,

Please find the remaining details below. 

Check Disk for Errors:

• Run CHKDSK:
  1. Boot from Windows installation media and go to Repair your computer.
  2. Select Troubleshoot > Advanced options > Command Prompt.
  3. In Command Prompt, type chkdsk C: /f /r and press Enter. Replace C: with the drive letter where Windows is installed if it's different.

Rebuild Boot Configuration Data (BCD):

• Use Command Prompt:
  1. Boot from Windows installation media and go to Repair your computer.
  2. Select Troubleshoot > Advanced options > Command Prompt.
  3. In Command Prompt, type the following commands one by one and press Enter after each:
     • bootrec /fixmbr
     • bootrec /fixboot
     • bootrec /scanos
     • bootrec /rebuildbcd

Check Partition Layout:

• Verify Partitions:
  1. Boot from Windows installation media and go to Repair your computer.
  2. Select Troubleshoot > Advanced options > Command Prompt.
  3. Type diskpart and press Enter.
  4. Type list volume to see the partition layout and ensure that the correct partition is marked as active.

Reset or Reinstall Windows:

• Reset PC:
  1. Boot from Windows installation media and select Repair your computer.
  2. Choose Troubleshoot > Reset this PC and choose the option to Keep my files.
• Clean Install:
  1. If all else fails, you may need to perform a clean installation of Windows.
  2. Boot from the installation media and follow the prompts to install Windows.

By following these steps, you should be able to address the issues with your Windows 11 installation.

If the issue persists after these steps, contact HP support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[IgnacioJ1]

Gracias por sus sugerencias.

Estoy en contacto con un agente de HP, 

He bajado el windows de mi ordenador para reinstalarlo (desde Microsoft store). La bajada duró unas 3 horas.

La instalación mas de 6h (me fui a dormir y no se cuando se apagó).

Hoy, por la tarde espero abrir el equipo y ver que me dice... o hace.

Ya contaré

[Nal_NR]

Hi @IgnacioJ1,

We advise you to post your questions/replies in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

Thanks

[IgnacioJ1]

Sorry, I'll try to respond in English. The Spanish forum is closed and only this forum is allowed in English.
I am in contact with an HP agent (my computer is only 1 week old). I have downloaded Windows on the computer HP to replace the bad copy on the computer HP. I have reinstalled it. Getting it down took more than 3 hours. Reinstall it more than 6 hours (I went to sleep and left it working, only the hp anagram appears and nothing else, like that all the time).
Then I started the computer as if for the first time, reinstalling Windows and starting from scratch.

"Lo siento, intentaré responder en inglés. El foro en español está cerrado y solo se permite este foro en inglés.
Estoy en contacto con un agente de HP (mi computadora tiene solo 1 semana). Descargué Windows en la computadora para reemplazar la copia defectuosa en la computadora. Lo he reinstalado. Bajarlo tomó más de 3 horas. La reinstalación mas de 6 horas (me fui a dormir y lo deje funcionando; solo aparece el anagrama hp y nada mas, asi todo el tiempo).
Luego inicié la computadora como si fuera la primera vez, reinstalé Windows y comencé desde cero."

[Nal_NR · Accepted solution]

Hi @IgnacioJ1 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!