Windows ran into a problem while updating

[Markrob1015]

Windows wont update, It is saying that it ran into a problem and then un does the updates.

I have also recently had an issue with SD cards, when I insert them, the system says i must format drive D, I have tried it once and it makes the SD card unusable, I have had to download a data recovery wizard to get the data from the SD card every time.

I have ran a sca

[Nal_NR]

Hi @Markrob1015,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[Markrob1015]

yes, its a HP 15s-fq5585sa

[Nal_NR]

Hi @Markrob1015,

Thanks for sharing the details. 

I understand how concerning it can be when updates fail, and issues like this with your SD cards add to the frustration. Let’s tackle these problems step by step.

• Windows Update Issue: Are you receiving any specific error codes during the update failure, or does it just undo changes?
• SD Card Issue: Does this happen with multiple SD cards or just one specific card? Have you tried the SD card on another device?
• Have you recently installed any new software, drivers, or updates before these issues started?

Let's try these steps. 

1. Run Windows Update Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional Troubleshooters.
• Click Windows Update and follow the on-screen instructions.
• Restart your laptop and try updating again.

2. Perform System File Checker (SFC) and DISM Scan

• Open Command Prompt as Administrator:

• Restart the computer after both scans are complete.

3. Reset Windows Update Components

• Open Command Prompt as Administrator and run the following commands to stop and reset update components:

• Restart the system and check for updates again.

4. Update or Reinstall SD Card Drivers

• Right-click on the Start Menu > Device Manager.
• Expand Disk Drives or Memory Technology Devices.
• Right-click on your SD card reader and select Update Driver.
• If that doesn’t work, Uninstall Device and restart your computer. Windows will reinstall the driver automatically.

5. Check SD Card Health and File System

• Use CHKDSK to check for errors:
  1. Insert the SD card and note its drive letter (e.g., D:).
  2. Open Command Prompt as Administrator.
  3. Type chkdsk 😧 /f /r and press Enter.
• If the SD card continues to fail, try it on another device to rule out hardware issues with the card reader itself.

Hope this helps! Keep me posted for further assistance

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