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‎09-15-2019 03:55 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello my computer crushed down suddenly and i cant run it now. I tried to run the automic repair operation, but it says it cant be repaired automatically. Then I tried to restart Windows system to its inicial state but it also didnt worked. The screen displays that the error code is 0xc0000185. If someone has ever encountred the same issues or has enought knowledge to solve this problem, please dont hessitate and reply. I'd be delighed if someone could help me.

3 REPLIES 3

‎09-15-2019 04:04 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

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‎09-15-2019 11:41 AM

HP Recommended

Thanks fór quick response. I did it couple of times and it didnt work at first. After I returned after some time, it allowed me to run the diagnostics. It turned out that my hardware is damaged or malfunctioning. The ID of the error is QC57N2-7KU9Q2-XD7V6K-609703. Can someone help me out with this?

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‎09-16-2019 01:47 AM

HP Recommended

Hi

Product Number  --  J2U60EA

Failure ID Tag Test Date Failure Code Device Includes Error Message

QC57N2-7KU9Q2-XD7V6K-6097039/15/19301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

Which means...  BACKUPS, RECOVERY MEDIA and Replacement HDD.

 

https://support.hp.com/us-en/product/hp-15-r000-notebook-pc-series/6875200/model/7185779/manuals?sku...

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

If in doubt please ask.

 

 

 

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