Windows start menu randomly pops up

[asmita6658]

Hi @Snober1

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[PippiLala]

Hi, have you checked that your laptop is not still in tablet mode? I had the same problem and clicked on Notifications at the bottom right of the screen and then deselected tablet mode... 🙂

[Snober1]

Hi, 

Thanks for your input but unfortunately this is not helpful in my case. 🙂

[NickC4555]

I also have this problem. It happens when the machine has been on for a couple of hours and is accompanied by the mouse pointer jumping to a different location on the screen.

All of the HP support responses address the problem as though it is unique to one user, not a widespread issue with this model. Mine has done it almost from new (3 years), and I have read about it on other forums besides this one. We have all painstakingly followed the steps suggested to no avail and it isn't because we don't know how to set up Windows either. There is a design fault with this product, it would be helpful if HP treated it as such rather than mindlessly dishing out boilerplate responses. If this is beyond the remit of the support engineers on this forum, then please escalate it to the appropriate level in your organisation.

[Raj1788]

@NickC4555

Could you please help me with the operating system of the computer and the exact model name or the product number?

Keep me posted.

Welcome to the HP Community.

Have a great day!

Cheers 🙂

[NickC4555]

Windows 10 Home, Model: 13-4172na.

[asmita6658]

Hi @NickC4555

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Snober1]

Hi,

Finally I was able to figure out the problem on my own with the useless support from Hp. 

You can try disabling the touch screen. This thing helped for me. I also tried having precision touchpad instead of synaptics.

Hope that will solve your problem as well.

[stepbar]

Disabling the touchscreen is not a solution, when you've spent many hundreds of dollars/pounds/euros extra to get this feature.

I've had this problem on a brand new Spectre 360x 15", and it did turn out to be that it had got stuck in Tablet Mode.  Once I turned that off, everything's back to normal.