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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Notebooks
- Notebook Operating System and Recovery
- Windows stuck on preparing automatic repair. Sometimes showi...

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04-15-2019 11:01 PM
Sounds like the hard drive is failing. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.
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04-16-2019 01:13 AM
You will have to replace the hard drive and reinstall Windows. For more help with all of that we need your full Model and/or Product number.
https://support.hp.com/us-en/document/c00033108
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