Windows update crashed my laptop or I uninstalled something I shouldn't have

[Kquik29]

I received the dreaded restart notice for Windows updates. We have not been able to boot up the laptop since then. It is stuck on the blue screen of death. The first option that comes up makes me choose my keyboard layout. It then only gives me the options to Troubleshoot or Turn Off. When selecting Troubleshoot there are six options and the Reset my PC that the virtual assistant tells me to select is not one of them. I have tried the Startup Repair option but it is unsuccessful. The Unistall Updates does not work either. I don't know how to fix this??? Please help?!

[Irfan_06]

Hi @Kquik29,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting into windows.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support