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‎10-15-2019 11:41 AM

HP Recommended
Product: HP Spectre x360 Convertible 15-ch0xx
Operating System: Microsoft Windows 10 (64-bit)

I've tried to run windows update when it failed to run I ran the troubleshooter and was asked to 'contact your PC manufacturer to see if you can upgrade the system BIOS' the HP troubleshooter didn't have any suggestions

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2019 11:47 AM

HP Recommended

Hi @Seb5 

Check to see if the BIOS version is F.31 Rev.A.

 

You can find that out in system information, the BIOS itself or the HP Support Assistant.

 

If it is not, then the link below this line goes to where the BIOS update files are located. Click on the BIOS to see all the other older versions that are available there.

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ch000-x360-convertible-pc/16779588


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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3 REPLIES 3

‎10-15-2019 11:47 AM

HP Recommended

Hi @Seb5 

Check to see if the BIOS version is F.31 Rev.A.

 

You can find that out in system information, the BIOS itself or the HP Support Assistant.

 

If it is not, then the link below this line goes to where the BIOS update files are located. Click on the BIOS to see all the other older versions that are available there.

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ch000-x360-convertible-pc/16779588


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎10-15-2019 02:33 PM

HP Recommended

That worked, thanks for the help 🙂

Was this reply helpful? Yes No

‎10-15-2019 11:21 PM

HP Recommended

You're welcome.

 

I am happy to have been able to assist you in resolving the Windows update issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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