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Windows update stuck on 14% forever!!!

Hp pavillion g6

I am trying to update windows 8.0. This is the first update with a factory reset machine and is stuck on 14% configuring windows updates.  It has been stuck on this screen for over 12 hours.

 

This is an old laptop that has always had this problem but shop said it was my fault for dl software that damaged machine.( which I didnt).

 

Has anyone had this problem ??  What can I do to complete the update?

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Windows update stuck on 14% forever!!!

Update.  "Failure to configure windows update, reverting changes"

Note, this is the first update!!!

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Windows update stuck on 14% forever!!!

@Rich44-7
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

General Windows Update Troubleshooting: ( Microsoft community ) 

The following outlines how to stop services pertaining to Windows Update, rename system folders, register related DLL files, and then restart the previously mentioned services. This troubleshooting generally applies to all Windows Update related issues.

 

Stopping services pertaining to Windows Update

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2. If you receive a notification from User Account Control simply click Continue.

3. At the command prompt, type the following, commands and then press ENTER after each command.

        net stop wuauserv
        net stop bits

        net stop cryptsvc

4. Please do not close the Command Prompt window.

 

Renaming folders pertaining to Windows Update

1. At the command prompt, type the following commands, and then press Enter after each command:

2.ren %systemroot%\System32\Catroot2 Catroot2.old

3.ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

4..Please do not close the Command Prompt window.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Windows update stuck on 14% forever!!!

Thanks @Echo_Lake After enterring  ren %systemroot%\System32\Catroot2 Catroot2.old

Command prompt says access denied?

 

Please advise...

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Windows update stuck on 14% forever!!!

@Rich44-7

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. This sounds like the windows operating system is not installed correctly due to that computer is not booting into windows desktop. 

 
The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Windows update stuck on 14% forever!!!

Hi,

 

Refer to the steps provided in the link given below which looks similar to your issue and check if it helps:

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/configuring-update-for-w...

 

Alternatively, you can also refer to the post Windows updates stuck on 100%.

 

Hope my answer comes in handy for you.

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Windows update stuck on 14% forever!!!

Hi,

 

Refer to the steps provided in the link given below which looks similar to your issue and check if it helps:

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/configuring-update-for-w...

 

Alternatively, you can also refer to the post Windows updates stuck on 100%.

 

Hope my answer comes in handy for you.

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Windows update stuck on 14% forever!!!

Unfortunately it was an HP system recovery I undertook to reset factory settings a few days ago.  It seems to have just given me the same problem.  Starting to think it was a dud machine from point of manufacture 

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Windows update stuck on 14% forever!!!

Sorry it didn't help, you may try to contact the manufacture. 

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