Windows update

[GulfCamper917]

I bought this new laptop on Amazon which arrived on 10/25/25.  It's a HP Laptop 14-fq1003cl (81K12UA)

Product 81K12UA, Serial # Removed. Why is the warranty expired, and I am unable to update Windows 11?

[Paul_Tikkanen]

This forum is a peer to peer forum.

We do not work for or represent HP.

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

So the longer the time elapses from assembly date to the purchase date, the less time remains on the warranty.

Please contact HP customer service beginning at the link below and submit a support request to have the warranty start and end dates adjusted to the date you purchased the PC.

Official HP® Support

What is preventing you from updating the notebook to W11?

The expired warranty would have no bearing on that.

I've updated PC where the warranties expired 13 years ago to W11.

[GulfCamper917]

Thank you. I will contact HP to update the warranty. It already has Windows 11 but still won't update anymore at present because it says my version of Windows has reached the end of service.

[Paul_Tikkanen]

You're very welcome.

Your PC must have W11 22H2 installed because even W11 23H2 doesn't go out of support until next month.

You can update your notebook to the latest version of W11 (25H2) by clicking on the blue W11 Installation Assistant button at the link below (1st option).

Download Windows 11

[GulfCamper917]

Yes. I have W11 22H2. I tried to update it, but I keep getting a message saying "Windows in S mode only runs apps from the Microsoft Store. And I can't find it in the Microsoft Store.

[Paul_Tikkanen · Accepted solution]

When you check for updates using the Microsoft update app, does it download the option to update to W11 25H2 that way?

If not your only option would be to switch out of S-Mode and convert to the regular version of W11 where you can install any app you want.

See this link for how to switch out of S-Mode:

Switching out of S mode in Windows - Microsoft Support

[GulfCamper917]

Yes. That worked to get the latest Windows update, but now I don't have the normal icons across the bottom of my screen.

[Paul_Tikkanen]

What icons are you referring to?

You can pretty much add or remove any of the default icons you want from the taskbar.

[GulfCamper917]

The Taskbar wasn't showing up, but I re-started the Windows update and now everything is working as it should. Thank you so much for your help.

[Paul_Tikkanen]

Anytime. 

Glad to have been of assistance. 

I guess it was kind of a shock to the PC to go through 3 years of Windows builds and updates in one session.