• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 Convertible Laptop PC 15t-ed100 CTO

I wiped my hard drive. Trying to load windows 11 usb and get message missing drivers? Cant lovate them. What do i need to download and how to extract it so windows can find? 
thanks

3 REPLIES 3
HP Recommended

You need to load the Intel disk storage controller drivers so Windows can find the drive on PC's with Intel 11th gen and newer core processors.

 

I have zipped up and attached the Intel storage controller drivers below, that are needed for Windows to find the drive on PCs with Intel 11th gen and newer core processors.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next, and W11 should install.

HP Recommended

HI Paul - i downloaded the drivers and have gotten the PC to 'see' them, but it only sees the USB for the drive to install windows on, and it won't install to a USB drive.  How do I get the widows bootable installation media to see the hard drive?  

here are some screen shots that may help to explain it better.  IMG_9161.jpgIMG_9162.jpg

HP Recommended

Hi:

 

Unfortunately, I don't know what the problem could be.

 

What happens if you don't check the box to include a compatible driver?

 

Does it see the drive then by selecting any of the driver options you have?

 

Your PC should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

In order to use the cloud recovery tool on another PC, you have to know your notebook's product number which should be in the BIOS' system information screen somewhere and it would look something like this: 174R7AV#ABA

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.