Wireless Keyboard and mouse combo SK-2061

[Brian_1-]

I have an HP Desktop Package  from Costco complete with Monitor, Computer, Wireless Keyboard & Mouse. I was away for a couple weeks came back and the wireless keyboard no longer works. Mouse works great , replaced batterys in keyboard, several times, pushed reset button several times , restarted the computer several times. Keyboard still not working, tried several times to get help at HP  Support with no luck at all. Frustrated and very upset...       Foe serela years every computer has been HP and now all in the house Are HP, Desktop,   Laptop, Printer/ scanner I have to now question  the brand.

Please help me  ([Personal Information Removed])

[Jeet_singh]

@Brian_1-,

Thank you for posting your query on HP Support Community,

Have you tried to sync the Keyboard?

Have you tried to connect an external USB keyboard and check if that works.

Have you tried to connect the USB receiver to another computer and check if this wireless keyboard and mouse works.

You may follow the steps suggested in this support document for - HP PCs - Wireless Keyboard and Mouse Troubleshooting

Let me know how it goes for further assistance!

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[Brian_1-]

Thanks for your reply: I have change d the batteries several times, also tested the batteries to make sure they were good. I have also connected the the to another computer with they same result mouse works  and keyboard does not.  I am not using a wired key board connnected to USB port on the HP Desk top...

[Brian_1-]

I have also gone through all the test tips as per the HP Web site with no luck.....

[Jeet_singh]

@Brian_1-,

Thank you for replying,

This definitely looks like an issue with the keyboard. I would personally suggest you contact our HP support team for further assistance.

HP support team can be reached on www.hp.com/contacthp

I'm sure they should be able to go ahead and address your issue. Let me know if you need any further assistance I'll be more than happy to help you.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!