Wireless mouse slows down whe connecting external Hard Drive

[PK_Ogino]

Hi all!!

I have a Pavilion 15cw-1007La, I have it connected to a monitor and wireless keyboard/mouse combo and it works very well for its specs but... when connecting an external hard drive most of the times my mouse slows down almost like the PC seems to be hanging, but when using the touchpad it glides fine and smoothly... can anyone help me to solve this issue?? My pavilion has only 2 normal USB and 1 USB-C port. My keyboard and mouse combo is a Microsoft wireless keyboard 800 and is connected to one USB port leaving 1 USB and 1USB-C port available.

Thanks a lot!!!

[praveen196]

@PK_Ogino Welcome to HP Community!

I understand that the wireless mouse slows down while connected external hard drive.

Do not worry. I will try to fix the issue.

Have you tried checking with different USB devices or with different USB ports?

Please share the product number of the PC to assist you better.

Try updating the BIOS and chipset drivers to the latest version using the HP support assistant.

Refer to this article to know more information about using the HP support assistant. Click Here

Please try few steps recommended below.
 
1. Open Device Manager.
2. Expand category “Universal Serial Bus controllers”.
3. Double-click the “USB Root Hub” device, and click the Power Management tab. (if there’s more than one USB Root Hub device, repeat these steps for each one.)
4. Turn off the Allow the computer to turn off this device to save power option, and click  OK button.

Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.

 
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
Right-click on the battery icon and click Power Options.
Click Change plan settings.
Now click Change advanced power settings.
Find and expand USB settings.
Expand USB selective suspend settings and Disable both On battery and Plugged in settings.

Also, try the steps recommended below.

On your keyboard, press the Windows logo key and R at the same time. Type devmgmt.msc and press Enter. 

Click the down arrow to expand Universal Serial Bus controllers. Right-click USB Root Hub option and click Properties.

Go to Power Management tab and uncheck the Allow the computer to turn off this device to save power. Click OK.

If you have more USB Root Hubs, you need to repeat this operation a couple of times. Please remember to click OK after each performance.

If your USB device is still not working after this, please check the Allow the computer to turn off this device to save power back on. 

Follow the path: Control Panel > Hardware and Sound > Power Options.

Click Choose what the power button does.

Click Change settings that are currently unavailable. 

Uncheck Turn on fast startup and press Save changes.

Restart your computer and plug in the USB device to see if it works.

Refer to this article to know more information about USB connection issues with the PC.

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