Won't boot up

[Tim314]

laptop is 6 yrs. Old. NEVER had any problems with it.  Op. Sys. Is windows 8.  I changed web browser from  I E, to Chrome.  Now computer won't boot up.

[praveen196]

@Tim314 Welcome to HP Community!

I understand that the laptop will not boot.

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory.

Try using System Restore to restore back your PC to a previous state where it was working fine. Have you changed anything recently (before the problem started) such as new installations/updates ?

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545

>> http://support.hp.com/us-en/document/c03327545#AbT5

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!