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‎01-15-2019 09:27 AM

HP Recommended
Product: N9E13UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I really need help with my laptop. It won’t go past the loading dot screen and I don’t know why. I’ve tried everything I could possibly think of, but I don’t know if I’m doing something wrong. Just the other day I reset my computer just to try to help the performance of it and then not too long after that it rebooted itself and now it’s stuck on the loading screen. Please and thank you!

1 person had the same question
1 REPLY 1

‎01-15-2019 04:00 PM

HP Recommended
@Jesika2001 wrote:

I really need help with my laptop. It won’t go past the loading dot screen and I don’t know why. I’ve tried everything I could possibly think of, but I don’t know if I’m doing something wrong. Just the other day I reset my computer just to try to help the performance of it and then not too long after that it rebooted itself and now it’s stuck on the loading screen. Please and thank you!

People write that they "reset" their computer, but the actions they take are not always the same.

What exactly did you do?

 

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