Won’t let me log in

[Mayrita]

My HP split laptop turns on but once I get to the log in screen it just shows the screensaver but no where to type in my password. What do I do to fix this? I can’t even shut it down. I’ve let it die to see if that help and it didn’t. 

[WAWood]

@Mayrita 

Sorry to ask the obvious, but if your model has a touch screen (as the detachable tablets usually do), have you tapped the screen to the see if you get a login box or "pin" box?

IF you do have that and no such box then appears, then you have a problem that HP has to address.

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.