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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Won't turn on.

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05-17-2019 04:58 PM
All of a sudden I got an error on startup and he hard drive was broken past the point of return. I replaced it, although the pc said it didn't have an os. I simply allowed legacy boot in bios and problem solved.
Then i restarted the pc, it went into recovery menu and it gave me 2 options, one said something(recommended), the other said boot normally. I did reccomended option.
The pc loaded for over 30 minutes on a screen that said " attempting had to resolve problems", it took too long, and so i had to stop the process. It wouldn't let me press cancel, i tried clicking it, but it said "can't cancel now".
So i had to power it off, and now when I power on the pc, the screen stays dark, the fan turns on, all leds are normal, and hard reset will not work. I can't get into bios, recovery, or diagnostics. Help?
05-18-2019 02:25 PM
@Theperson13254
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue, this sounds like hardware related issue, If the computer is not booting up or powering on,then computer needs to be serviced. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ I would request you to contact our Support and our Support Engineers should be able to check the available service options.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee