Won't turn on

[Rachelkeith]

My keypad got hot and the laptop turned off.  It would not turn back on the next day.  I tried a new battery and still nothing. 

Hp notebook 15-ay014wm. 

[KrazyToad]

@Rachelkeith

Welcome to HP Community

I have gone through your Post and I understand your concerns

At this point I suggest you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.