Wont factory reset still has previous software

[leesfuncky]

I have reset thru comp and f11 resets but previous softwares are still being accesed

[Deep_World]

Hi @leesfuncky,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

When a factory reset doesn’t remove previous software, it could be due to:

1. Reset type selected
   • Windows offers “Keep my files” vs “Remove everything”. Choosing the wrong option may leave apps and settings intact.
2. Recovery partition issues
   • The HP recovery partition may be corrupted or outdated, preventing a full factory reset.

 Recommended Steps

1. Use “Remove Everything” Reset
   • Go to Settings → Update & Security → Recovery → Reset this PC → Get started → Remove everything.
   • This ensures Windows removes all personal files and installed applications.
2. HP Recovery Manager
   • If your laptop has HP Recovery Manager installed:
     • Press F11 at startup → select System Recovery → choose Factory Reset.
     • Make sure to select Full Factory Reset and remove all user data.
3. Clean Installation of Windows
   • If previous software still persists, the most reliable option is a clean Windows installation:

• Create a Windows 10/11 installation USB via Microsoft Media Creation Tool.
• Boot from the USB → choose Custom Installation → Delete all partitions → Install Windows fresh.
• This removes all previous software and restores a completely clean system.

1. Backup Important Files
   • Before performing a full clean install, backup all personal files as this process will erase everything.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World