Wont turn on

[hart_any]

I have an Hp envy x360 laptop. It is currently not turning on, even when plugged in. Anything I can do?

[Garp_senchau]

@hart_any, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy x360 laptop is not turning on, follow these steps to troubleshoot the issue:

Check Power Connection:

• Ensure that the power adapter is securely connected to both the laptop and a functioning power outlet.
• Verify that the power cord is not damaged.

Check Battery:

• Remove the battery (if removable) and plug in the power adapter to try powering the laptop without the battery.
• If the laptop powers on, the battery might be faulty.

Perform a Hard Reset:

• Disconnect the power adapter and remove the battery (if removable).
• Press and hold the power button for at least 15 seconds to drain any residual power.
• Reinstall the battery and reconnect the power adapter, then try to turn on the laptop.

Check Power Button:

• Ensure the power button is not stuck or damaged and try pressing it firmly.

Examine the Power Adapter LED and Battery Light:

• If the AC adapter and battery light indicators show unusual signs (such as blinking amber or no light), it might indicate a problem with the power supply or battery. Common indicator meanings are:
  • White: AC adapter is connected and the battery is fully charged.
  • Blinking Amber: AC adapter is disconnected and the battery is low.
  • Amber: AC adapter is connected and the battery is charging.
  • Off: Battery is not charging.

Inspect for Physical Damage or Liquid Exposure:

• Check for any signs of physical damage or liquid exposure that could be causing the issue.

Try a Different Power Adapter:

• If possible, use another compatible HP power adapter to rule out an issue with the current adapter.

Look for LED Indicators:

• If there are any LED lights for the caps lock or any other indicator, check their status as they might blink to indicate a hardware issue.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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