Would anyone know why my laptop won’t charge while plugged in?

[Jenn580]

I bought a new battery thinking the battery was no good. Anyway, I placed the new battery in. However, it will only charge when the laptop is closed. It will not charge while plugged in while using it. 
I don’t know much about these things and need help. 
Thanks,

Jennifer

[praveen196]

@Jenn580 Welcome to HP Community!

I understand that the laptop will not charge the battery.

Do not worry. I will try to fix the issue.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

Also, please update the BIOS.

Keep us posted,

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