Xbox Game Pass missing after doing a fresh install of windows

[5ee_yash]

I recently did a fresh install of Windows on my laptop, and I noticed that the Xbox Game Pass trial that was originally bundled with my device is now missing. It used to show up under “Included with this device” in the Microsoft Store, but now it’s gone.

[Garp_senchau]

@5ee_yash, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Microsoft Account: Ensure that you are signed in to the Microsoft Store with the same account you used initially when setting up your laptop. The offer might be linked to your Microsoft account.

Microsoft Store: Open the Microsoft Store app on your device and navigate to the "Library" section. Sometimes, promotional offers like the Xbox Game Pass trial can be reactivated from there.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[5ee_yash]

It's the same account and the xbox game pass is not visible in library

[Garp_senchau]

Hey @5ee_yash,

Thank you for your response

Could you please share the HP unit's serial number via private message!

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you get back up and running!

Best regards,