• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-14-2017 10:08 AM

HP Recommended
You need to install the driver manually.
Extract the exe file using winrar.(open with winrar and click on extract)
Goto start and search device manager and open device manager and find and select update driver.
Select brows my computer option
Select browse and locate graphics folder under extracted driver folder.
Now wait for installation.

I want to make sure that your led is not defective
Connect external monitor (use hdmi)
And check the second display.
Good luck
Was this reply helpful? Yes No

‎09-28-2017 04:37 PM

HP Recommended

@Ankitgunv

Only update drivers from your Support page at HP:

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-bp000-x360-convertible-pc/15551145/model...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎09-28-2017 05:52 PM

HP Recommended

Yes, you need to install the graphics driver from HP.

Type winver in the Cortana search bar and choose it from the list.

See what version of Windows you have.

 

If you have Windows version 1703, then install this driver...

sp80555.exe

If you have an ealier version, use this one...

sp79384.exe

 

Also reset the graphics color settings to default.

  1. Right-click on the desktop
  2. Choose Graphics Properties (or choose Graphics Options), and then Graphics Properties...
  3. Click on the Color Correction button (or click on the Color tab).
  4. Click Restore defaults.

 

If neither of these thing work and its brand new and doing it right out of the box, have the store exchange it for another one that works. That will be faster than doing a warranty issue.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.