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‎04-15-2020 04:42 PM

HP Recommended
Product: X3H14UA#ABA

158699043632221372732.jpg

 I rebooted my whole computer. Then when it can back up this pop up. Of course my warranty already ran out. Is there a way I can download a file so I can put it on this laptop? 

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1 REPLY 1

‎04-15-2020 05:34 PM - edited ‎04-15-2020 05:35 PM

HP Recommended

Hi:

 

You have two options to try in order to get your PC working again.

 

You will need to have access to another working Windows PC for either option, and a 32 GB USB flash drive for option 1, and an 8 GB USB flash drive for option 2.

 

1.  Make a bootable USB recovery drive using the HP cloud recovery tool.   Below is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

 

2. If the first option doesn't work, clean install W10 by making a bootable W10 installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-ba000-Notebook-PC-series/10862317/model/12206...

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