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‎09-12-2019 04:29 PM - last edited on ‎09-15-2019 08:24 AM by Retired

HP Recommended

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3 people had the same question
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‎09-15-2019 09:05 AM

HP Recommended

@BabyGirl2019,

 

Welcome to the HP Support Community!

  • What is the exact model for your computer?
  • What is the operating system you are using?

Meanwhile, I recommend you perform a system restore on the computer back to the date when everything was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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