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‎01-12-2026 02:46 AM

HP Recommended

I was updating some drivers and now I just get a message on the screen that my device ran into a problem and needs to restart. I let it restart nut it just keeps going back to the same message. No other options are offered. I have looked through all the other responses but nothing seems to help. Thank you

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‎01-12-2026 03:01 AM

HP Recommended

Can you boot into Windows Recovery by pressing the F8 key when the HP logo appears? From there, go to Troubleshoot > System Restore and select a restore point.

If you can't boot using the F8 key, create a bootable Windows USB from another PC. Boot from the USB, select Repair your computer > Troubleshoot > System Restore, and run it from there.

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‎01-12-2026 01:12 PM

HP Recommended

Thanks Venom21, I actually did that yesterday when I initially got the message. Sadly the restore failed. The current message says Stop Code IRQL_NOT_LESS_or_EQUAL. (0xA) What failed: ntoskrnl.exe. Any suggestions would be much appreciated. Thanks

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