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‎07-21-2024 06:37 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd1000 (917T9AV)

Heloo can help.me.

I have problem..my laptop request to put new password..i never pit before..i dont know password so they need old pw but i no.crete it..my laptop can't open

 

Category:
1 REPLY 1

‎07-23-2024 07:25 AM

HP Recommended

Hi @Zakaria14,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with signing into your Laptop.

 

If there was no password set earlier, then keep the password windows blank and hit enter to login to your Laptop.

 

Then you can change the password or set new password by following the steps from this link and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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