a required device isn't connected or can't be accessed - virus

[Nateski]

Product name: Pavilion 15-p051us
OS: Windows 8 (I want to say 64 bit but I'm really not sure)

On boot the HP logo comes on and says preparing automatic repair but then it brings me to a blue recovery screen saying a required device isn't connect or can't be accessed.

With an error code: 0xc0000185

Says I need to use recovery tools on my installation media. Sadly I don't have any and searched online including HP's website with no luck in maybe a way to order them.

I also have the 3 year warranty for the laptop but am not sure if that includes software issues or just accidental damage such as dropping, spilling liquid, etc

[CherylG · Accepted solution]

You can order Recovery Media on your Support page. The very last item in the Software/Drivers list:

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p000-notebook-pc-series/6936226/model...

[Nateski]

Wow thanks! So do I just download on another computer and burn it to 4 CDs, 1 DVDs, or a usb and then put them into my laptop following the rest of the instructions?

[CherylG]

When you order it will be sent to you on DVD or USB;

http://support.hp.com/us-en/mediaorder/hp-pavilion-15-p000-notebook-pc-series/6936226/model/7242101/...

[Nateski]

So I tried ordering but every time I go to process my debit card it says processing at the bottom and then just sends me directly to the homepage? I've tried around 7 times now with the same result. Is there a number I can call to order my recovery kit because this website isn't working. Or does HP only accept credit cards?

[renegon]

Thanks guys. thank you for posting this question.

I was able to find the answer to my question as well and where to purchase my recovery image.

I was able to purchase my image with no issues over the web.

[CherylG]

@Nateski

Which browser are you using? Sometimes the ordering process works better with Chrome browser.Or-use phone support >Contact HP

I use- and really like Chrome browser.:)

https://www.google.com/chrome/browser/desktop/