• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-20-2019 12:15 AM

HP Recommended
Product: HP 15-d002tx Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

I want to install Ubuntu OS . But somehow my genuine windows 8 get corrupted or delete then can I restore it ? . 

3 REPLIES 3

‎07-20-2019 12:26 AM - edited ‎07-20-2019 12:27 AM

HP Recommended

 Have you made your Recovery Media? You have software on your laptop to make Recovery Media which can be used to boot from and reinstall Windows. Look for HP Recovery Manager, then  Recovery Media Creation.

https://support.hp.com/us-en/document/c03481733

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎07-20-2019 12:39 AM

HP Recommended

Hi,

In addition to the reply by @CherylG 

You can always download the Windows 8.1 iso and perform a clean install of the OS. You do not need the product key.

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Hope it helps,

David

Was this reply helpful? Yes No

‎07-21-2019 02:02 AM - edited ‎07-21-2019 02:04 AM

HP Recommended

@Talib6 

The Specs for your laptop says it shipped with FreeDOS. Did you or someone install Windows 8.1 on it?

https://support.hp.com/us-en/product/hp-15-d000-notebook-pc-series/6529963/model/6732599/document/c0...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->