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HP Recommended
HP EliteBook 6930p
Microsoft Windows 10 (64-bit)

can someone look at this file i made using windows performance recorder and tell me what is causing the high cpu usage?

 

https://drive.google.com/file/d/1mXp-vD0NaPsi6IF3F0vk6k_nRfOM1n0Y/view?usp=sharing

 

 

 

 

product:   HP EliteBook 6930p

2 REPLIES 2
HP Recommended

@lorwill 

 

Could be the ACPI driver would benefit from a reinstall.

 

Observation

Noted that your device does not provide HP Software and Drivers for Windows 10.

 

This does not mean Windows 10 will not run - it does mean that some of your support options might be limited because your system is fully dependent on Windows 10 software and drivers.

 

 

Microsoft ACPI Compliant Control Driver

 

NOTE:  Symptoms might show up after Microsoft Updates has run on the computer.

 

Method – Reload the Driver

 

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10

 

Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

 

Method – Longer Version - Reload Driver

Contributed by HP Riddle_Decipher

 

Symptoms:  Battery charges to 100% - notebook shuts down when battery dips to 50%.  Battery Diagnostics “cancel” (do not complete)

 

(Paraphrased content)

  • Unplug the charger
  • Switch off the computer for 30 minutes, boot / start the computer, and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
  • Shut down the computer
  • If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
  • Start the computer and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)

 

===============================================

 

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HP EliteBook 6930p Notebook PC

 

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Dragon-Fur

HP Recommended

i reinstalled windows 10 twice, i also formatted and installed windows 7 and the problem is there too, the high cpu usage also persists when i installed linux ubuntu...but in ubuntu the high cpu usage process shows up named "kworker", i then reinstalled windows 10 and here i am

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