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‎09-11-2022 03:50 PM

HP Recommended
Product: HP Pavilion Notebook - 15-ab271sa (ENERGY STAR)

i’ve tried restring my laptop so i can sell it. however it keeps saying this, will attach photo. i have tried resting it millions of times but won’t work

89F8BA96-1F2C-497E-A3D1-33879F295D32.jpeg

 

Category:
1 REPLY 1

‎09-12-2022 01:11 AM

HP Recommended

Hello @elliepayne224 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) How to reinstall operating system ?

You need (another computer) to prepare <USB flash drive>

 

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

(2) Please report your results

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