administrator password reset

[digum]

I purchased a floor display model at Sam's club, HP Envy 17-j027cl, that had an administrator password, secondary Sam Account and Guest Account.  The clerk was supposed to take the administrator password off, but apparently didn't.  How can I get the Administrator password removed so I can reset it?  When I try to reset, it asks for a USB flash drive or disc which I have neither of.

[CherylG · Accepted solution]

Just do a Recovery on it to restore it to Factory. Follow the section on "Recovery when Windows 8 does not open correctly". I know it opens_but not how you want it to.

http://support.hp.com/us-en/document/c03489643

[digum]

Thanks so much. I did not know this had a recovery built in. But, now I'm good to go!

[DCMGROUP]

I CAN NOT BOOT  UP MY NEW HP ENVY ALL IN ONE AFTER I LOST MY INTERNET CONNECTION.  HOW DO I RESET THE PASSWORD WITHOUT AN INTERNET CONNECTION.  THE COMPUTER WILL NOT ACCEPT THE PASSWORD FOR THE USER NAME I USED WHEN I FIRST BOOTED THE COMPUTER.

[DCMGROUP]

HOW DO I DO A RECOVERY ON MY HP NEW ENVY ALL IN ONE IF I CANNOT BOOT THE COMPUTER?

THANKS

[priyankaghosh]

Am using windows8 hp laptop..someone has hacked my password..now i cant access my password..i cnt signin also can anyone tel me hw to reset my password..n it contain more files i want solution that wont effect to my files n documnts all..
Thanks

[curtisbro]

How could i reset my pass word on my hp 110 desktop pc series? I forgot my pass word! I Turn it on and can't reset the pass word! I don't have a reset pass word disk or usb!

[Chrisbohanon]

I brought an HP 19-2113 all in one from Walmart and it is stuck on Walmart demo. It won't let me do anything at all. It wants and administration password to turn it off. They told me to bring it back to turn it off. But I live 100 miles away.