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Locked

‎01-11-2022 09:55 PM

HP Recommended
Product: HP Laptop 14-dq1xxx
Operating System: Microsoft Windows 10 (64-bit)

advanced settings in bios is locked

Category:
3 REPLIES 3

‎01-11-2022 09:57 PM

HP Recommended

@tanager9 

Sorry, but apart from business notebooks and some high-end gaming PCs, accessing Advanced BIOS option on HP PCs is not possible.

Some OEMs lock out the advanced BIOS options to prevent customers from making changes to options that can destabilize or otherwise damage the PC -- and then send it back for repair under warranty claiming they did nothing to it.

I know only SOME of the advanced options are risky, but it's simpler to disable access to ALL advanced options than to allow/disallow on an individual option basis.

That's the course of action that HP has chosen. No one from here is going to provide you any means of getting around that.



I am a volunteer and I do not work for, nor represent, HP
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‎01-11-2022 10:01 PM - edited ‎01-11-2022 10:04 PM

HP Recommended

@WAWood

as a paying customer of hp I feel that I should have full control over the product that I have payed for and if I cant get help here is it possible to go to a hp repair shop and get help with this issue.

1 person found this reply helpful
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‎01-12-2022 09:35 AM

HP Recommended

@tanager9 

Basically, NO.  You would need an "unlocked HP BIOS" file and those do not exist.  So, a service center is not going to be able to do this for you.



I am a volunteer and I do not work for, nor represent, HP
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