• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-23-2019 10:12 AM - last edited on ‎04-23-2019 10:15 AM by Retired

HP Recommended
Product: Pavilion [edited]
Operating System: Microsoft Windows 8.1 (64-bit)

i purchesed hp pavilion laptop with window 8.1 pre installed in it , then it had some motherboard issue and HP mechanic change the motherboard and format it but after formation it asking window activation code. anyone knows how to resolved this issue.

1 REPLY 1

‎04-23-2019 11:09 AM

HP Recommended

@saylideth 

You may have a serious problem now. Why?

Because the HP license for your preinstalled Win8x was OEM, and that means it was tied to the original motherboard, not to you.  So now, the product key encoded into the UEFI firmware of your original motherboard is no longer present and the Win8x you installed can not find it to activate.

Since you can not purchase an HP OEM license, then you will have to purchase your own license, most likely Retail, in order to activate your copy of Windows.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.