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Locked

‎08-24-2023 03:46 AM

HP Recommended
Product: HP Notebook - 15-ra011ni

well my laptop was working slowly so i decided to reset it (but i chose the option to keep my files) well it counted the percentages until 74% that took 3 hours to i decided to unplug it. so after i opened it again it showed that i must continue with windows 10 volume 3 which i chose & it kept on restarting and goes back to this page so i decided to choose other options for troubleshooting (starting on a safe mode , restarting the windows, system restore, start up settings & unistalling latest feature) i tried these one by one they took me to a page where im supposed to choose my account which i did & it required password but when i'm entering my password it says incorrect password but i'm sure this is the password i used before it started acting up

Category:
1 REPLY 1

‎08-24-2023 12:15 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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