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Locked

‎09-08-2019 05:54 AM

HP Recommended
Product: W6T51PA
Operating System: Microsoft Windows 10 (32-bit)

When I sign in to my account,  after entering password a purple blank screen appears with a cursor. And then no key works and not even task manager option . 

2 REPLIES 2

‎09-08-2019 08:12 PM

HP Recommended

Remove the battery and set again and power on the device may be it works

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‎09-08-2019 08:16 PM

HP Recommended

Shutdown the device, Connect the charger, press and hold Windows+B keys together until you hear a beep then press the power button and hold altogether until the bios recovery page starts, after completing the process your device will boot Windows without any problems.

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