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‎08-06-2023 06:08 AM - edited ‎08-06-2023 06:26 AM

HP Recommended
Product: HP 17 Laptop PC 17-cp3000 (799U9AV)

After yesterday update win11 computer crashed, BSOD.

I tried all posibility recover options, last as totall clean up partitions & everything to renew.

Any option i use i see all time, like on picture.

 

Tried reinstall with usb pen, image from microsoft download, but what with my licence...

When i tried i seen reset option do nothing, my structure partition is there

IMG_20230806_130755.jpg

Category:
3 REPLIES 3

‎08-08-2023 01:07 PM

HP Recommended

Hi @Zlotowinfo 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this https://support.hp.com/in-en/document/ish_4129273-2331498-16 to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-10-2023 02:03 PM - edited ‎08-10-2023 02:03 PM

HP Recommended

i seen many problems with that update & no solutions

help only remove windows & install from flash/DVD

 

i wish to back to win7, but is there supported drivers?

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‎08-15-2023 12:44 PM

HP Recommended

Hi @Zlotowinfo 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

 

Treeko

HP Support


I am an HP Employee

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