all in 1 desktop

[Peadar2]

00325-81681-81938-AAOEM is my computer (all in one 24) ... i need to know what type of RAM it has and how much space for ram

Thanks

P

[VikramTheGreat · Accepted solution]

Hi @Peadar2,

Welcome to the HP support community.

I checked the code you gave (00325-81681-81938-AAOEM), and with respect to that string is not a usable HP Product Number or Service Tag, so we can’t look up model-specific RAM specs or maximum supported memory from it.
 

What we need to check is your RAM and upgrade options

Please provide one of these (best order):

1. HP Service Tag (7 characters, e.g. 5CG1234).
2. Product number/model exactly as printed by HP (examples: 24-df0000, 14-d6000, B0ST0AV, etc.).
3. A clear photo of the label/sticker on the back or bottom of the All-in-One that shows the model/product number and Service Tag.

With the Service Tag or exact product number, I can look up the official HP spec sheet and tell you: RAM type (DDR4/DDR5, SODIMM vs DIMM), factory configuration, number of slots, and maximum supported memory.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Peadar2]

Hi Vikram,

Thanks very much for your reply. The info I got from the label is:

Model: 24dd0056
ProductID:9EF14AA#ABA

I'm wondering if I should add 4G RAM to make it 8. Or remove existing RAM and add two 8G components to make it 16.

The computer has a Celeron 2G processor which is definitely limited. However, my usage profile is lite ... I would typically have one browser tab open for e-mail and one or two for browsing.

Much appreciated

Peadar

[VikramTheGreat]

Hi @Peadar2,

Thanks for the model and Product ID. I checked the official HP listings and common parts databases for the HP All-in-One 24-dd0056 (SKU 9EF14AA#ABA) and here’s the careful, model-specific answer.
 

Short answer (up front)

For the 24-dd0056, the RAM upgrade options are very limited. Most official/spec listings and third-party part finders show this machine ships with 4 GB DDR4 (1 × 4 GB) and indicate a maximum supported memory of 8 GB (single SODIMM), which means fitting two 8 GB modules (to reach 16 GB) is not supported. 

Recommendation

• Do not plan on replacing RAM with two 8 GB modules to get 16 GB. This is very likely not supported for the 24-dd0056 SKU you listed. 
• If Task Manager/PowerShell shows 1 of 1 slot and your system limit is 8 GB, the practical option is to replace the existing 4 GB SODIMM with one 8 GB DDR4-2400 (PC4-19200) SODIMM if you want to move to 8 GB. That will give you the most straightforward improvement without risking incompatibility.
• Because this is an All-in-One, opening the chassis can be fiddly and may affect the warranty. Consider an authorized service if you’re not comfortable doing the swap.
   

Take care and have an amazing day!

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Regards,

VikramTheGreat