cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ppdn_luke
New member
2 1 0 0
Message 1 of 3
67
Flag Post

all software dumped including startup

‎01-07-2021 11:27 AM

HP Recommended
Product: Pavillion ts 11 notebook
Operating System: Microsoft Windows 8.1 (64-bit)

Fkeys work nothing else, tried everything, notebook is as new, suggestions please or ideas to get it working, have valid win/office product keys but not for 8.1.

Reply
2 REPLIES 2
WAWood
Level 16
Level 16
28,361 28,281 2,587 6,206
Message 2 of 3
Flag Post

‎01-07-2021 11:42 AM

HP Recommended

@ppdn_luke 

Sorry, but I don't clearly understand what is wrong.

 

You need to tell us the precise state of the PC -- which is working, what is not, and what happens when things do not work.

 

Also, don't understand what you mean about keys.  If you lost MS Office and that came preinstalled, we can't help with that.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
ppdn_luke
Author
New member
2 1 0 0
Message 3 of 3
Flag Post

‎01-07-2021 11:54 AM

HP Recommended

I press power key, and get "Checking media" FAIL-

Then I get a blue box, "selected boot image did not authenticate", press enter to continue" and it shuts down.

 

f2, f9,f10 reveal certain information

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation