application error

[wtbailey1]

I am having an application error message continuously pop up. It reads 'Ceip.exe - application error. The application was unable to start correctly (0xc0000142). Click OK to close the application'. Every time I close it it pops back up again. I purchased the laptop at the end of November 2020. It took a month to be delivered. The first time HP opened a service case and I spent hours on the phone but to no avail. While following up on the original case it was determined that I needed a system reboot and they sent out a flash drive for me to do so. Upon receipt of the drive I called HP again and they walked me through what to do. It solved the problem for about one week. I called them again but they couldn't review or start a new case number as their system was down. So I rebooted while the rep was on the phone. The problem went away for about one week but it is now back again. They are saying they will send a box so I can send it to a service center and to expect it to be there for 2-3 weeks. The problem is my office is closed and I won't have a computer to work with for that long. Any ideas? Can I send this back to HP to get a credit and go buy another laptop? thanks for your suggestions.  

[banhien]

@wtbailey1 

Please try the following way to remove it

           https://www.windowscentral.com/how-opt-out-customer-experience-improvement-program-windows-10

Regards.

[wtbailey1]

thank you for the help. for the first option on step two windows cannot find 'gpedit.msc. for the second option on step three the option 'SQMClient does not show up so i cannot click on it. Any ideas? and thank you again. bill

[KLT50]

I am having the exactly the same issue and error code to you and also got my laptop only a few weeks ago. i have also tried what the person suggested, but also cannot find what they said on my laptop so cannot opt out of Windows experience thing from that.

any solutions, how are you getting with HP helping?

many thanks

KT